FAQs | Return & Refund

General questions

Designing jewelry

Ordering process

Products & Usage

Accounts & Membership

For Businesses

Shipping & Delivery

Returns & Refunds

Can I return my item?

Custom-made jewelry - as it is exclusively made for you - is generally excluded from exchange and refund. In case of proven production defects or loss during shipping, we will of course stand by your side. Contact us at help@cyodesign.com.

Can I still change my design after placing the order?

After design approval, no further changes are possible. Please ensure all details are final before confirmation.

Can I cancel my order?

Cancellations are generally not possible for custom-made jewelry. If you have any questions, please contact our Customer Service as early as possible at help@cyodesign.com.

What is needed for a complaint?

A complete, unedited unboxing video - the sealed package before opening, and the condition of the item. We carefully review each case and work together to find the best solution.

For support, you can reach us at any time at help@cyodesign.com.